A QUALITY SCHOOL THAT CARES

On May 13, The Minister for Justice and Equality, Charlie Flanagan, T.D., announced that immigration permissions, due to expire between 20 May and 20 July 2020, will be automatically extended for two months. Any permission which was renewed by the earlier notice of 20 March 2020 and which therefore has a new expiry date between 20/05/2020 and 20/07/2020 is automatically renewed again by this notice.

The Minister made clear that for international English Language Students, the extensions mean that they may continue to work if they wish, but must also re-enroll in an on-line course of study to adhere to the conditions of their permission.

Stamp 2 Permission

To be eligible for Stamp 2 permission, students must be enrolled in a course listed on the ILEP, and if re-enrolling, students must re-enroll on a course where classes are actually being provided. While permissions have been renewed for 2 months, students are still required to re- enroll in courses of standard duration.

Online classes

One of the requirements for an English Language Programme to be included in the ILEP is that Non-EEA students must be physically attending the programme on a full-time, daytime basis.

Where a college is providing courses online, then students are required to enroll and ‘virtually’ attend in the same way as if they were physically present in the classroom. Further, where online courses are being provided.

Exams

Due to the current COVID-19 restrictions, it is understood that in-person exams are not possible at this time. As an exceptional, short term and temporary measure, and in the absence of online exams being available, ISD will accept a teacher’s assessment in lieu of the exam for Registration purposes. The exam shall be completed by students when available.

First time registration

As registration offices are currently closed and in light of the difficulties some students may encounter due to not having an IRP card, as a temporary measure between now and 20th July 2020 prospective students can apply to the Registration Office to request a letter confirming their permission to remain in the State and the conditions attached.

Students who have left the State

Students who left the State before completion of their studies due to COVID-19 may return and resume their studies and the duration of their absence will not count towards the 2 years maximum period of English language study allowed. Students who have completed the maximum 2 years English language study Language students with a current, valid permission who are still in the State and who have completed the maximum 2 years permitted as a language student, but due to COVID- 19 are unable to return home, may remain as students until the end of the year provided they re- enrol in an online course of study for the remainder of the year. For these students, the duration of a course shall be from the date of enrollment to 31 December 2020.

Permission to work

Students who hold Stamp 2 permissions and who attend colleges which have physically closed due to the COVID-19 pandemic, may in these exceptional circumstances work 40 hours a week. This is conditional on the student completing their course online if this service is provided by their college and represents a short term and temporary measure.

Breaches of Permission

If a student does not complete an online English Language Programme, where provided by the college concerned, then they will be considered to have breached the conditions of their permission by both failing to attend classes and, where applicable, working in excess of the permitted 20 hours and this may result in future registration being refused.

Students, including those who have completed 2 years study and who wish to remain in the State as students, are required to re-enroll in a course of study as soon as the previous course has been completed with no gaps between courses allowed. Failure to do so will also be considered a breach of the permission and may result in future registration being refused.

Registration

Once the Registration Offices reopen all students are expected to register as normal. As the situation develops further updates will be issued. I and my team are, as always, also available to address any issues or queries which may arise.

LEVELS, AND STUDENT AGE:

6 levels are offered from Beginner to Advanced.
Class duration: 3 hours + 15-minute break.
The student must be aged 18 or over for adult lessons
IELTS Examination Preparation course require a minimum of 8 people to run. If this number is not reached, an alternative course may be offered.
ISE reserves the right to cancel a course if there is not a sufficient demand for it. In this case, full refunds will be given.

FEE PAYMENTS:

Full payment of fees must be made 1 week before the course start date.

• Booking will be cancelled automatically, according to the cancellation policy.
• Payments are accepted in Euro only.
• Payment may be made by Bank transfer, Transfer Mate or Flywire.
• All bank charges are the responsibility of the student.
• Agency.
  All payments must be marked with an invoice number with student's full name. We cannot guarantee that we have received payment unless bank transfers include this information.

COURSE START DATES

Student can start any Monday except on Ireland Public Holidays and it depend on the availability. Please check the dates available before to register. There is no refund for lessons missed due to a public holiday.

COURSE CANCELLATION POLICY:

Before the start of the online course

• Notice of Cancellation the online course must be provided in writing 14 days in advance in order to receive a full refund.
• Students who are cancelling in less than 14 days prior to the course will be charged a cancellation fee equivalent to 1 week of tuition.
• After the start date of a student’s course, any lesson not attended or entered late, hours reduced, cancelled or shortened, at the student’s request, are non-refundable.
• No refund will be made if a student is expelled from an online course because of offensive, aggressive or inappropriate language, behaviour or attire.
• Course breaks are not permitted once a course has commenced.
• For any lessons missed due to technical issues originating from student’s internet connection or faulty equipment, ISE will not refund, reduce the fees, credit or offer additional lessons.
• In the unlikely event that ISE would be responsible for technical difficulties obstructing student’s ability to follow the lessons, the lessons will be replaced.
• One-to-One lessons require 72 hours' notice for postponements. If notice received in less than 72 hours, the lesson will be charged in full.

Refund Stages:

• Notice of any cancellation and any refund application must be made by email to info@iseireland.ie. Failure to provide email notification will lead to full charges being made.
• Refund request form will be given to the ISE Accounts Department and a decision will be usually made with two weeks to reach a decision.
• Refunds can only be paid to the same bank account or credit card from which original payment was received. MISCELLANEOUS.
• Online course is in the name of the student that registered with ISE (it is non-transferable and cannot be used by any other person) – i.e. user cannot share your personal login details with anyone else.
• Students are not permitted to take videos or recordings of any other kinds of any class.
• Teacher can ask student to leave the class or student can be expelled from the course if they engage in any offensive, aggressive or inappropriate language, behaviour or attire.

SAFEGUARDING

ISE Live Junior lessons are held in a closed environment and are teacher-led with all appropriate background checks having taken place before the start. Full details on ISE Safeguarding Policy is available on the website - https://iseireland.ie/ise-policies-procedures

PRIVACY POLICY & DATA PROTECTION

What information we may receive from you:

Your personal data is received by us directly from the individual it relates to, a legal parent or guardian or a third party that received prior consent from you. From completing forms on our website (live.iseireland.ie) or by contacting us by phone, email or in person. This may also include information we received from you through our live chat facility, surveys, competitions, promotions or by registering for our newsletters. Test results, photographs and videos may also fall under this category.

The data sets we collect are as follows: full name, date of birth, email address, nationality, contact information, course details, medical conditions, identity/visa documents (passport, identity card, visas), bank details, bank statements. Other details may be requested upon registration. We will not sell or rent this data to any organisations or individuals. This information may be sent to a third party to complete a request made by you. Your data may be transferred outside the European Economic Area given the nature of our business. This is not for marketing purposes and the individual will have to consent before the transfer occurs.

We will strive to protect your data but the internet is vulnerable to all manner of breaches. The transmission of information to our site is at your own risk, regardless of our efforts to protect it.

More information: https://live.iseireland.ie/privacy-policy/

FORCE MAJEURE

ISE are not responsible for any events outside our reasonable control which may cause the cancellation of any online course, classes, or other services that we provide. Events outside our reasonable control may include, without limitation, war, riot, civil strife, industrial dispute, terrorist activity, disaster, storm or other extreme weather conditions, flood, plague and infectious disease.

UPDATES TO TERMS AND CONDITIONS

All Terms and Conditions are subject to change.

Online classroom rules:

1. Your IT Hardware: Please ensure you have good quality hardware to view the online classes. For best student experience, a laptop is the most comfortable. Our online classes can also be accessed via tablets and smartphones, but laptops are still the best option.
2. Participation: When in an online class, you must participate if asked to do so by the teacher. If you do not participate or respond to the Teacher while in the online classroom, they will remove you from the class.
3. Your webcam and microphone: You must activate and deactivate your microphone and camera if asked to do so by the teacher or attendance officer.
4. Arriving late for your online class: If you arrive late, you must wait in the online waiting room. The Teacher of the class will see that you are there waiting to enter. The teacher will allow you to enter class at the next available time during the lesson.
5. Shouting in Class: Many students wear headphones during their class. Please be mindful of this. Do not shout or raise your voice to be heard as it can be uncomfortable for other students.
6. Working and Studying: You are not allowed to work and be online in the classroom at the same time. If you are working and not responding to the Teacher, you will be removed from class and you will not receive attendance for that day.

Starting date of physical classes:

Please note, while we are not allowed to open the ISE School buildings physically, we are operating as normal online.

Soon, the government will announce when ISE Ireland can reopen.

Please understand that it may be the case that we will not be able to open as normal, and there may be new rules and procedures in place by the government that ISE Ireland has to follow. Online classes might have to still happen even after classrooms are physically open. There may also be a limit to how many students we can have in each classroom, e.g: 5, which means we will have to continue to teach the rest of the class online. Please understand and appreciate that this could happen.

Covid 19 Renewal course purchasing terms:

By choosing to purchase a renewal course with ISE Ireland, you fully accept that ISE is operating from instructions by the Irish government and are fully compliant with the government covid 19 restrictions.

This means that it might be possible that you will not experience a Physical ISE Ireland classroom during your renewal course with us. Hopefully, this will not be the case and we will see you for face to face classes in the near future. In any case, ISE Ireland is prepared to offer online, blended learning & physical classes when the time comes to make sure you do not miss out on tuition.

Academic Calendar:

2020 - Academic Calendar for General English & Exam Preparation and Academic IELTS & Exam Preparation Courses.

Term	Number of weeks	Start date	End date
1	12 weeks	6th January	27th March
2	13 weeks	30th April	26th June
3	12 weeks	29th June	18th September
4	13 weeks	21st September	18th December

PROGRESSION TEST AND MOVING TEST:

If you need to take a test to find your correct English learning level, please email cpd@iseireland.ie

PUNCTUALITY POLICY:

In accordance with www.ilep.com, all Non-EEA students are not permitted to arrive any later than 5 minutes to class. Arriving 5 minutes late should be an exception and not a habit. Please take note of class times and arrive on time! If you are late, you disrupt the class.

REGISTERS & ATTENDANCE:

Students who arrive more than 5 minutes late, or who leave class early will not be given attendance for this part of the lesson. This will affect your attendance record.

ABSENTEEISM POLICY:

Students who have a planned absence (only after 3 months school attendance is 2 months holiday allowed) should inform the Centre Manager a week before the first of the dates they will be away.

Students who are absent due to illness and require credit for attendance should present a doctor's note to the Centre Manager.

85% ATTENDANCE PROCEDURE OBLIGATORY ON A STUDENT VISA:

Non – EEA Students who require a student visa must attend on a full-time basis only.

Students who are on a student visa MUST attend class full-time.

In order to apply for an extension of a student visa, a minimum attendance of 85% is required by Garda National Immigration Bureau. If you require letters from The International School of English to apply for the extension of your visa, contact adm@iseireland.ie

NON-ATTENDANCE PROCEDURE ON A STUDENT VISA:

If a student does not comply with attendance regulations, the following procedure will be enforced.

• First warning: Issued when attendance falls below 85%.
• Second warning: Issued if there is no improvement after first warning.
• Suspension from class: If no improvement or continual absences from class.
• Expulsion from the school and notification to IRP: If the student can no longer reach 85% attendance at course completion, has failed to improve after warnings, has missed 2 weeks or more of class without explanation or has not provided medical documentation to explain absences.

COMPLAINTS POLICY

The International School of English welcomes feedback from students. We take informal and formal complaints seriously and follow a standard school procedure when dealing with them. We will respond to your complaints promptly and courteously.

Complaints Procedure:

• Contact ISE's Director of Studies (dos@iseireland.ie), or Centre Manager (enda@iseireland.ie) to arrange a time to online meet.
• A complaints form will be completed at the meeting.
• Your complaint will be responded to within 3 working days.
• If you are unhappy with the response to your complaint, you can then contact ISE's Director of Operations: Darragh Price: darragh@iseireland.ie, with details of your complaint.