LEVELS, AND STUDENT AGE:
6 levels are offered from Beginner to Advanced.
Class duration: 3 hours + 15-minute break.
The student must be aged 18 or over for adult lessons
IELTS Examination Preparation course require a minimum of 8 people to run. If this number is not
reached, an alternative course may be offered.
ISE reserves the right to cancel a course if there is not a sufficient demand for it. In this
case, full
refunds will be given.
FEE PAYMENTS:
Full payment of fees must be made 1 week before the course start date.
- Booking will be cancelled automatically, according to the cancellation policy.
- Payments are accepted in Euro only.
- Payment may be made by Bank transfer, Transfer Mate or Flywire.
- All bank charges are the responsibility of the student.
-
Agency.
All payments must be marked with an invoice number with student's full name. We cannot
guarantee that we have received payment unless bank transfers include this information.
COURSE START DATES
Student can start any Monday except on Ireland Public Holidays and it depend on the availability.
Please check the dates available before to register. There is no refund for lessons missed due
to a
public holiday.
COURSE CANCELLATION POLICY:
Before the start of the online course
- Notice of Cancellation the online course must be provided in writing 14 days in advance in
order to
receive a full refund.
- Students who are cancelling in less than 14 days prior to the course will be charged a
cancellation
fee equivalent to 1 week of tuition.
- After the start date of a student’s course, any lesson not attended or entered late, hours
reduced,
cancelled or shortened, at the student’s request, are non-refundable.
- No refund will be made if a student is expelled from an online course because of offensive,
aggressive or inappropriate language, behaviour or attire.
- Course breaks are not permitted once a course has commenced.
- For any lessons missed due to technical issues originating from student’s internet
connection or
faulty equipment, ISE will not refund, reduce the fees, credit or offer additional lessons.
- In the unlikely event that ISE would be responsible for technical difficulties obstructing
student’s
ability to follow the lessons, the lessons will be replaced.
- One-to-One lessons require 72 hours' notice for postponements. If notice received in less
than 72
hours, the lesson will be charged in full.
Refund Stages:
- Notice of any cancellation and any refund application must be made by email
to info@iseireland.ie. Failure to
provide email notification will lead to full charges being
made.
- Refund request form will be given to the ISE Accounts Department and a decision will be
usually made with two weeks to reach a decision.
- Refunds can only be paid to the same bank account or credit card from which original payment
was received.
MISCELLANEOUS.
- Online course is in the name of the student that registered with ISE (it is non-transferable
and cannot be used by any other person) – i.e. user cannot share your personal login details
with anyone else.
- Students are not permitted to take videos or recordings of any other kinds of any class.
- Teacher can ask student to leave the class or student can be expelled from the course if
they engage in any offensive, aggressive or inappropriate language, behaviour or attire.
SAFEGUARDING
ISE Live Junior lessons are held in a closed environment and are teacher-led with all appropriate
background checks having taken place before the start. Full details on ISE Safeguarding Policy
is available on the website - https://iseireland.ie/ise-policies-procedures
PRIVACY POLICY & DATA PROTECTION
What information we may receive from you:
Your personal data is received by us directly from the individual it relates to, a legal parent
or guardian or a third party that received prior consent from you. From completing forms on our
website (live.iseireland.ie) or by contacting us by
phone, email or in person. This may also include information we received from you through our
live chat facility, surveys, competitions, promotions or by registering for our newsletters.
Test results, photographs and videos may also fall under this category.
The data sets we collect are as follows: full name, date of birth, email address, nationality,
contact information, course details, medical conditions, identity/visa documents (passport,
identity card, visas), bank details, bank statements. Other details may be requested upon
registration. We will not sell or rent this data to any organisations or individuals. This
information may be sent to a third party to complete a request made by you. Your data may be
transferred outside the European Economic Area given the nature of our business. This is not for
marketing purposes and the individual will have to consent before the transfer occurs.
We will strive to protect your data but the internet is vulnerable to all manner of breaches. The
transmission of information to our site is at your own risk, regardless of our efforts to
protect it.
More information: https://live.iseireland.ie/privacy-policy/
FORCE MAJEURE
ISE are not responsible for any events outside our reasonable control which may cause the
cancellation of any online course, classes, or other services that we provide. Events outside
our reasonable control may include, without limitation, war, riot, civil strife, industrial
dispute, terrorist activity, disaster, storm or other extreme weather conditions, flood, plague
and infectious disease.
UPDATES TO TERMS AND CONDITIONS
All Terms and Conditions are subject to change.
Online classroom rules:
- Your IT Hardware: Please ensure you have good quality hardware to view the online
classes. For best student experience, a laptop is the most comfortable. Our online classes
can
also be accessed via tablets and smartphones, but laptops are still the best option.
- Participation: When in an online class, you must participate if asked to do so by the
teacher. If you do not participate or respond to the Teacher while in the online classroom,
they will remove you from the class.
- Your webcam and microphone: You must activate and deactivate your microphone and
camera if asked to do so by the teacher or attendance officer.
- Arriving late for your online class: If you arrive late, you must wait in the online
waiting
room. The Teacher of the class will see that you are there waiting to enter. The teacher
will
allow you to enter class at the next available time during the lesson.
- Shouting in Class: Many students wear headphones during their class. Please be mindful
of this. Do not shout or raise your voice to be heard as it can be uncomfortable for other
students.
- Working and Studying: You are not allowed to work and be online in the classroom at the
same time. If you are working and not responding to the Teacher, you will be removed from
class and you will not receive attendance for that day.
Starting date of physical classes:
Please note, while we are not allowed to open the ISE School buildings physically, we are
operating as normal online.
Soon, the government will announce when ISE Ireland can reopen.
Please understand that it may be the case that we will not be able to open as normal, and there
may be new rules and procedures in place by the government that ISE Ireland has to follow.
Online classes might have to still happen even after classrooms are physically open. There
may also be a limit to how many students we can have in each classroom, e.g: 5, which
means we will have to continue to teach the rest of the class online. Please understand and
appreciate that this could happen.
Covid 19 Renewal course purchasing terms:
By choosing to purchase a renewal course with ISE Ireland, you fully accept that ISE is
operating from instructions by the Irish government and are fully compliant with the
government covid 19 restrictions.
This means that it might be possible that you will not experience a Physical ISE Ireland
classroom during your renewal course with us. Hopefully, this will not be the case and we
will see you for face to face classes in the near future. In any case, ISE Ireland is prepared
to offer online, blended learning & physical classes when the time comes to make sure you do
not miss out on tuition.
Academic Calendar:
2020 - Academic Calendar for General English & Exam Preparation and Academic IELTS &
Exam Preparation Courses.
Term
|
Number of weeks
|
Start date
|
End date
|
1 |
12 weeks |
6th January |
27th March |
2 |
13 weeks |
30th April |
26th June |
3 |
12 weeks |
29th June |
18th September |
4 |
13 weeks |
21st September |
18th December |
PROGRESSION TEST AND MOVING TEST:
If you need to take a test to find your correct English learning level, please email
cpd@iseireland.ie
PUNCTUALITY POLICY:
In accordance with www.ilep.com, all Non-EEA
students are not permitted to arrive any later
than 5 minutes to class. Arriving 5 minutes late should be an exception and not a habit.
Please take note of class times and arrive on time! If you are late, you disrupt the class.
REGISTERS & ATTENDANCE:
Students who arrive more than 5 minutes late, or who leave class early will not be given
attendance for this part of the lesson. This will affect your attendance record.
ABSENTEEISM POLICY:
Students who have a planned absence (only after 3 months school attendance is 2 months
holiday allowed) should inform the Centre Manager a week before the first of the dates they
will be away.
Students who are absent due to illness and require credit for attendance should present a
doctor's note to the Centre Manager.
85% ATTENDANCE PROCEDURE OBLIGATORY ON A STUDENT VISA:
Non – EEA Students who require a student visa must attend on a full-time basis only.
Students who are on a student visa MUST attend class full-time.
In order to apply for an extension of a student visa, a minimum attendance of 85% is required
by Garda National Immigration Bureau. If you require letters from The International School
of English to apply for the extension of your visa, contact adm@iseireland.ie
NON-ATTENDANCE PROCEDURE ON A STUDENT VISA:
If a student does not comply with attendance regulations, the following procedure will be
enforced.
- First warning: Issued when attendance falls below 85%.
- Second warning: Issued if there is no improvement after first warning.
- Suspension from class: If no improvement or continual absences from class.
- Expulsion from the school and notification to IRP: If the student can no longer reach
85% attendance at course completion, has failed to improve after warnings, has missed 2
weeks or more of class without explanation or has not provided medical documentation to
explain absences.
COMPLAINTS POLICY
The International School of English welcomes feedback from students. We take informal and
formal complaints seriously and follow a standard school procedure when dealing with them.
We will respond to your complaints promptly and courteously.
Complaints Procedure:
- Contact ISE's Director of Studies (dos@iseireland.ie), or Centre Manager
(enda@iseireland.ie) to arrange a time to online meet.
- A complaints form will be completed at the meeting.
- Your complaint will be responded to within 3 working days.
- If you are unhappy with the response to your complaint, you can then contact ISE's
Director of Operations: Darragh Price: darragh@iseireland.ie, with details of your
complaint.